江苏省科技期刊可视化阅读平台

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江苏科技信息 ›› 2015, Vol. 32 ›› Issue (12): 50-53.doi: 10.3969/j.issn.1004-7530.2015.12.006

• 论文 • 上一篇    下一篇

基于工作流的电子装备售后服务体系研究

郜珊, 刘竹旺, 李福建   

  1. 中国电子科技集团公司第二十八研究所,江苏南京,210007
  • 出版日期:2015-04-25 发布日期:2015-04-25

After Service System Research of Electronic Equipment on basis of Work Flow

Gao Shan, Liu Zhuwang, Li Fujian   

  • Online:2015-04-25 Published:2015-04-25

摘要： 随着我国国防形势日趋严峻，电子装备售后服务在激烈的市场竞争中显得尤为重要。文章基于现有售后服务工作流程探讨了企业当前售后服务体系存在的问题及具体解决措施。

关键词: 电子装备, 售后服务, 工作流

Abstract: Because of the increasingly severe situation of our national defense, after service of electronic equipment becomes very important in conditions of intense competition. This paper discusses problems and solutions of after service system in our corporation on basis of present after service work flow.